Kelli Malcolm Pettigrew

Today is Mae Love Kelly Malcolm's 99th birthday. She is celebrating at home with her four children and, this weekend will celebrate further with grandchildren, great grandchildren and great great grandchildren and other family members and countless friends. As we look to next year and her centennial 100th birthday, I didn't want to let this one pass without sharing some important lessons I have learned over the years from my grandmother. 1. LOVE WHAT YOU DO - whatever you

I just read a great post on LinkedIn from Gregory Ciotti at HelpScout about Walt Disney and how Disneyworld works to create magical customer experiences for their guests. (see bottom of post for full link to the story). The most compelling point of this story is to FOCUS on the experience from the CLIENT PERSPECTIVE. Wow. Sounds commonplace; almost routine. Certainly over-stated in SO many sales, marketing, brand or industry perspectives - but RARELY EXECUTED WELL. Yes,